Terms & Conditions

1. Description of services

bytesizedhost is a managed infrastructure provider for small business. Our Services include managed Google Workspace and Microsoft 365 accounts, email deliverability configuration (SPF, DKIM, DMARC, MTA-STS), DNS hosting, website hosting, and domain registration. We serve customers in the United States and Canada.

Google Workspace and Microsoft 365 are products of Google LLC and Microsoft Corporation respectively. We are an authorized reseller and partner, but we are not Google or Microsoft. Your use of those platforms is also subject to their own terms of service and acceptable use policies.

2. Accounts and eligibility

To use the Services, you must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or your organization. You agree to provide accurate and complete information when setting up your account and to keep that information current.

You are responsible for maintaining the confidentiality of any account credentials we provide and for all activity that occurs under your account. Notify us immediately at the contact information in Section 16 if you suspect unauthorized use of your account.

3. Acceptable use

You agree that you will not use the Site or Services to:

• Send spam, unsolicited bulk email, or email that violates the CAN-SPAM Act or Canada's Anti-Spam Legislation (CASL)
• Distribute malware, phishing content, or any material designed to deceive or harm recipients
• Host content that is unlawful, defamatory, obscene, or that infringes the intellectual property rights of others
• Use the Services in violation of any applicable law or regulation
• Attempt to gain unauthorized access to our systems, infrastructure, or other customers' accounts
• Use the Services in a manner that disrupts or degrades our infrastructure or the experience of other customers
• Resell or sublicense the Services without our written permission

We reserve the right to suspend or terminate Services immediately and without notice for violations of this section.

4. Payment and billing

Services are billed monthly or annually as agreed at onboarding. Payment is due on the billing date. We accept payment by credit card, ACH, or Zelle. You authorize us to charge your payment method on file on each billing date.

If payment fails, we will notify you and provide a reasonable cure period before suspending Services. We reserve the right to suspend access to your Services for non-payment after reasonable notice.

Fees for platform licenses (Google Workspace, Microsoft 365) reflect current partner pricing and may change if the underlying platform pricing changes. We will provide advance notice of any price changes.

One-time setup fees are non-refundable once work has commenced. Monthly service fees are non-refundable for completed billing periods.

5. Service availability

We make reasonable efforts to maintain the availability of the Services and to respond to issues promptly. However, we do not guarantee uninterrupted or error-free service. Planned maintenance will be communicated in advance where possible. Unplanned outages will be addressed as quickly as practicable.

Availability of third-party platform services — including Google Workspace, Microsoft 365, OpenSRS (domain registration), WPEngine (website hosting), and Amazon Web Services (infrastructure) — is subject to those providers' own uptime commitments and is separate from any commitment we make. We will communicate known outages affecting your Services as promptly as practicable.

6. Disclaimer of warranties

The Site is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. The Services are provided with reasonable skill and care, but we make no guarantee that the Services will meet every specific business requirement or that email deliverability results will achieve any particular outcome.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. To the maximum extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of liability

To the maximum extent permitted by law, in no event shall Play Nice Together, Inc. be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Site or Services.

This includes, without limitation, damages for:

• Loss of profits, revenue, business opportunity, or goodwill
• Business interruption
• Loss or corruption of data or email
• Email deliverability outcomes or inbox placement results
• Actions or omissions of Google, Microsoft, or other platform providers
• Domain expiration or loss resulting from inaccurate registration information you provided

Our total liability to you for all claims arising from or relating to the Services shall not exceed the total fees you paid us in the twelve (12) months preceding the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

8. Indemnification

You agree to indemnify, defend, and hold harmless Play Nice Together, Inc., its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, your violation of the rights of any third party, or any content you transmit, host, or configure through the Services.

9. Third-party services

The Services integrate with or depend on third-party providers including Google, Microsoft, OpenSRS, TD Synnex, and WPEngine. These relationships are disclosed in our Privacy Policy. We are not responsible for the actions, terms, outages, or data practices of those providers. Your use of their platforms is also governed by their own terms of service.

10. Intellectual property

The Site, including its design, text, graphics, logos, and code, is owned by Play Nice Together, Inc. and protected by United States and international intellectual property laws. You may not reproduce, redistribute, or commercially exploit any portion of the Site without our written permission.

You retain ownership of your data, domain names, and content hosted through our Services. By using the Services, you grant us a limited license to access and use that data solely as necessary to provide the Services.

11. Termination

Either party may terminate Services with 30 days' written notice. We may terminate or suspend Services immediately if you violate the acceptable use provisions in Section 3, fail to pay after a reasonable cure period, or take actions that put our infrastructure or other customers at risk.

Upon termination, we will provide reasonable assistance in transferring your domains, DNS records, and hosted data. We are not responsible for data not retrieved within 30 days of termination.

12. Modifications

We may update these Terms from time to time. The "Last updated" date reflects the most recent change. Material changes will be communicated to active customers by email with at least 14 days' notice before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

13. Privacy

Our handling of your information is described in the Privacy Policy. By using the Site or Services, you also agree to that policy.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the state or federal courts located in New York, and you consent to the personal jurisdiction of such courts.

15. Severability and entire agreement

If any provision of these Terms is found to be unenforceable, it shall be limited or eliminated to the minimum extent necessary so that the Terms otherwise remain in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Play Nice Together, Inc. regarding the Site and Services.

16. Contact

For questions about these Terms, contact us by email or write to:

Play Nice Together, Inc.
PO Box 510
Elmsford, NY 10523